FAQs
Thank you for visiting the Samsung B2B support site. You may use the below list to help answer questions on how to use this site and inquiries regarding Samsung warranty policies and procedures.
- A. Please proceed with your request to register. Once we receive your registration information, we will confirm whether your company is already registered.
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- A. An Employer Identification Number (EIN) is also known as a Federal Tax Identification Number. It is a unique 9 digit ID and is used to identify a business entity. It is also known as employer ID number or FEIN.
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- A. Company Tax ID number can usually be found through the accounting, payroll, or sales departments.
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- A. In order to utilize the B2B site, you must provide your company's tax ID number. Otherwise, you must contact your Samsung service/sales rep and utilize your standard service request process.
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- A. You may go to the account tab under "company". From here you can access your account details and change your password. Please be sure to save your changes.
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- A. Tickets created by calling in will not be accessible on the B2B tracking page. You can view tickets generated on the B2B site on the asset list page.
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- A. No, you must register your product first before you can log a service ticket for that product.
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