BD-C6900 Gateway Ping Test Fails
At the Gateway Ping Test, your Blu-ray Player has verified that its wireless settings are functioning and it has sent a signal to the Wireless Router. If a Gateway Ping Failure occurs, the Blu-ray Player has sent the signal to the Router, but the Router has not sent the signal back. The network setup is correct, but the actual connection is poor. This can be caused by the following:
- The Router is turned off.
- Network traffic may be too high.
- Settings on the Router are preventing it from communicating with the Blu-ray Player.
To begin resolving this issue, try another device on the network and see if it connects. If it does not connect, stop as much network activity as possible and try again. If it does connect, continue to the next step.
Power Cycle the Blu-ray Player and all components
- Unplug the Blu-ray Player and press and hold the POWER button on the player for 20 seconds.
- Disconnect the power from both the router and the modem and let all devices sit unplugged for 30 seconds.
- Power on your modem and wait for all indicator lights to illuminate. Below is an image of the main indicators. If any of the indicator lights (Power/DS/US/Online/Link) do not come on, click here to go to Not All Modem Indicators Come On.
- Power on your router and wait for all the lights to illuminate. Below is an image of the main indicators. If any of the indicator lights (Power/WLAN/Internet) do not come on, click here to go to Not All Router Indicators Come On.
- Plug the Blu-ray Player back in and turn the power on. Allow it to sit for 1-2 minutes before connecting to the network.
- Re-try the network test.
- If the Gateway Ping test continues to fail and no connection can be made to the router, the next step is to bypass the router and connect directly to the modem. This will determine if the router configuration needs to be modified. Click here to go to Gateway Ping Continues To Fail for step by step instructions.